Terms and Conditions

TERMS AND CONDITIONS OF PURCHASE FROM THE FANDOM WORLD ONLINE SHOP

General Information

The Fandom World online shop sells collectable figurines, official merchandise and other products featured in the shop’s catalogue.

Seller: SIA FANDOM WORLD Registration number: 40203774829 Registered office: Merķeļa iela 5-1a, Riga, Latvia Email: [[email protected]] Telephone: [ +371 20535836 ]

Placing an Order

The buyer selects a product, adds it to the basket and completes the order form. Before submitting the order, the buyer must check that their name, contact details, address and chosen delivery method are correct.

Once the order has been placed, the customer will receive a confirmation email at the address provided.

The contract of sale is deemed to have been concluded once the order has been confirmed by the seller and payment has been received, unless the parties have agreed otherwise.

Prices and Payment

All prices are quoted in euros (€). Delivery costs are shown separately when placing the order.

Payment is made using the selected method available on the checkout page. The order is dispatched once payment has been confirmed, unless otherwise stated in the product description.

Delivery

Delivery is carried out using the method selected by the customer: to a parcel locker, a collection point or by courier.

Delivery times depend on the chosen carrier and the country of delivery. The estimated delivery time and cost are displayed when placing the order.

Once the order has been handed over to the carrier, the customer may receive a tracking number, if this is provided by the chosen delivery method.

If the buyer has provided incorrect or incomplete details, resulting in delivery being impossible or requiring the item to be reshipped, any additional costs may be charged to the buyer.

Right to cancel a purchase

A consumer buyer has the right to cancel a distance contract within 14 days of receiving the goods, without giving any reason.

To exercise this right, the buyer must send the seller an unambiguous notice of withdrawal by email to [insert email] before the end of the 14-day period.

The goods must be returned without undue delay and no later than 14 days from the date the notice of withdrawal is sent. The buyer shall bear the direct costs of returning the goods, unless otherwise provided for by law or by a separate agreement.

The goods may be inspected in the same way as would be possible in a high street shop. If the goods have been used beyond what is necessary to check their properties and condition, the seller may claim compensation for any reduction in their value.

Upon receipt of the returned goods or confirmation of their dispatch, the seller shall refund the money received from the buyer in accordance with the procedure laid down by law, using the same method of payment unless the parties have agreed otherwise.

Exceptions to the right of withdrawal

The right of withdrawal may not apply in cases provided for by law, for example, to goods made to individual order or tailored to the buyer’s personal requirements.

Defective goods and complaints

If the goods are defective or do not match the order, the buyer

Defective goods and complaints

If a product is defective or does not match the order, the buyer must contact the seller at [[email protected]] and describe the problem, attaching photographs where necessary.

The consumer’s statutory rights regarding non-conforming goods remain unaffected.

Personal data

The buyer’s personal data is used for order processing, payment, delivery and to communicate with the buyer regarding the order.

Data processing is carried out in accordance with current data protection legislation. Further details are set out in the Privacy Policy.

Changes to the terms and conditions

The seller may update these terms and conditions. The terms and conditions in force at the time an order is placed shall apply to that specific order.